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Cloudera Support 제공 사항


Cloudera Support는 데이터 기반의 성과를 달성하기 위해 Cloudera 솔루션을 성공적으로 도입할 수 있도록 지원하는 전략적 파트너입니다. 최적화된 성능, 낮은 비용, 빠른 사례 해결을 위해 엔터프라이즈급 전문 지식, 기술 및 도구를 제공합니다.
 

CDP Private Cloud 지원


다음 제공 사항은 CDP Private Cloud에 대한 신규 및 갱신 고객을 위한 것입니다. CDP Private Cloud 가격에는 비즈니스급 지원이 포함됩니다. 레거시 제품의 경우 기존 이용 약관을 참조하세요.

 

Standard

Business

Business Select

Community

Access a robust community of your peers to answer questions and share best practices

 

 

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

 

 

Knowledge base

Information curated by support experts based on real-world experience derived from support cases

 

 

 

Updates and patches

Major and minor version upgrade entitlements and access to critical security releases

 

 

 

Diagnostic bundles and validations

Predictive alerting based on advanced diagnostic data 

 

 

 

Initial response SLO

Get quick responses and solutions from our experts 

8x5

24x7

24x7

(Enhanced SLOs)

Portal-based escalation capability

Raise the urgency of your tickets through our online portal

 

 

 

Local language support

(Japanese, Mandarin,Korean)

 

 

8x5

 

8x5


CDP Public Cloud 지원


다음 제공 사항은 CDP Public Cloud 고객들을 위한 것입니다. CDP Public Cloud 가격에는 비즈니스급 지원이 포함됩니다. 레거시 제품의 경우 기존 이용 약관을 참조하세요.

 

Business

Community

Access a robust community of your peers to answer questions and share best practices

 

Documentation

Leverage guides, quick starts, manuals, and best practices broken down by product and by task

 

Knowledge base

Information curated by support experts based on real-world experience derived from support cases

 

Updates and patches

Major and minor version upgrade entitlements and access to critical security releases

 

Diagnostic bundles and validations

Predictive alerting based on advanced diagnostic data 

 

Initial response SLO

Get quick responses and solutions from our experts 

24x7

Portal-based escalation capability

Raise the urgency of your tickets through our online portal

 

Local language support

(Japanese, Mandarin,Korean)

 

8x5

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