Cloudera Support 제공 사항
Cloudera Support는 데이터 기반의 성과를 달성하기 위해 Cloudera 솔루션을 성공적으로 도입할 수 있도록 지원하는 전략적 파트너입니다. 최적화된 성능, 낮은 비용, 빠른 사례 해결을 위해 엔터프라이즈급 전문 지식, 기술 및 도구를 제공합니다.
CDP Private Cloud 지원
다음 제공 사항은 CDP Private Cloud에 대한 신규 및 갱신 고객을 위한 것입니다. CDP Private Cloud 가격에는 비즈니스급 지원이 포함됩니다. 레거시 제품의 경우 기존 이용 약관을 참조하세요.
Standard |
Business |
Business Select |
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Community Access a robust community of your peers to answer questions and share best practices |
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Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
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Knowledge base Information curated by support experts based on real-world experience derived from support cases |
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Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
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Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
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Initial response SLO Get quick responses and solutions from our experts |
8x5 |
24x7 |
24x7 (Enhanced SLOs) |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
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Local language support (Japanese, Mandarin,Korean) |
8x5 |
8x5 |
CDP Public Cloud 지원
다음 제공 사항은 CDP Public Cloud 고객들을 위한 것입니다. CDP Public Cloud 가격에는 비즈니스급 지원이 포함됩니다. 레거시 제품의 경우 기존 이용 약관을 참조하세요.
Business |
|
Community Access a robust community of your peers to answer questions and share best practices |
|
Documentation Leverage guides, quick starts, manuals, and best practices broken down by product and by task |
|
Knowledge base Information curated by support experts based on real-world experience derived from support cases |
|
Updates and patches Major and minor version upgrade entitlements and access to critical security releases |
|
Diagnostic bundles and validations Predictive alerting based on advanced diagnostic data |
|
Initial response SLO Get quick responses and solutions from our experts |
24x7 |
Portal-based escalation capability Raise the urgency of your tickets through our online portal |
|
Local language support (Japanese, Mandarin,Korean) |
8x5 |